Privacy Policy – How 777ac Handles Your Data

1 Introduction

777ac is an online gaming and entertainment platform serving players across Pakistan. When you use our platform — whether through the website or the 777ac mobile app — you share certain personal information with us. This Privacy Policy explains what we collect, how we use it, who we share it with and how long we keep it.

We are committed to handling your data responsibly. Our approach is straightforward: collect only what is needed, use it only for the purpose it was collected, protect it properly and give you clear control over it. This policy is written in plain English so that every player — whether they are depositing PKR via JazzCash for the first time or have been a VIP member for years — can understand exactly how their data is handled.

If you have questions about anything in this policy that are not answered here, you can reach our support team at any time through the live chat on the platform. We will always give you a straight answer.

2 Data We Collect

We collect information in three main ways: directly from you when you register or use the platform, automatically when you interact with the platform, and from payment providers when you make a deposit or withdrawal.

We do not collect sensitive personal data such as religious beliefs, political opinions or health information. We collect CNIC details only where identity verification is required as part of our account security and age verification process. This data is handled with additional care and access is restricted to the verification team only.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management: Creating and maintaining your 777ac account, processing your login, managing your balance and keeping your account history accurate.
• Payment processing: Verifying and executing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, mobile wallets and cards.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that your payment method is registered in your own name — the most common reason for withdrawal delays when details do not match.
• Customer support: Responding to your queries, resolving account issues and maintaining a record of your support interactions so we do not ask you to repeat yourself.
• Platform improvement: Understanding how players use the platform — which games are popular, where navigation is confusing, what features are most used — so we can make 777ac better.
• Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, identifying duplicate accounts and protecting the integrity of the platform for all players.
• Responsible gaming: Monitoring gameplay patterns to identify players who may be showing signs of problematic gaming behaviour and providing timely support or self-exclusion options.
• Marketing communications: Sending you relevant offers — such as PSL season promotions, VIP tier upgrades, new slot game launches or deposit bonus notifications — but only where you have opted in to receive them.

We do not use automated decision-making processes that have a significant legal or similarly significant effect on you without human review. For example, account suspension decisions based on suspected fraud are reviewed by a member of our security team before any action is taken.

4 Data Sharing

777ac does not sell, rent or trade your personal data. We share data with third parties only in the following specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data they need to process your PKR deposits and withdrawals. They are subject to their own privacy policies and security obligations.
• Identity verification providers: Where third-party identity verification tools are used, only the minimum necessary data is shared to complete the verification process.
• Technology and infrastructure providers: Cloud hosting, data storage and platform technology providers who operate under strict data processing agreements with 777ac and are not permitted to use your data for any purpose beyond providing the specific service.
• Fraud prevention and security services: Technical services that help us identify suspicious activity, detect duplicate accounts or flag potentially fraudulent transaction patterns.
• Legal obligations: Where we are required by law or a valid legal process to disclose data, we will comply. We will notify you of any such request where we are legally permitted to do so.

All third parties who receive personal data from 777ac are required to handle it in accordance with applicable data protection standards and are contractually prohibited from using it for any purpose beyond the specific service they provide to us.

5 Cookies and Tracking

777ac uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small files stored on your device that help the platform remember your preferences, keep you logged in between sessions and understand how the platform is being used.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, maintain your account state and process transactions. Without these, the platform cannot work properly.
• Analytics cookies: Help us understand which pages and features players use most, where they drop off and how long sessions last. This data is aggregated and used to improve the platform.
• Preference cookies: Remember your settings such as language preference, notification settings and display preferences.
• Security cookies: Help detect and prevent fraudulent activity, including bot access attempts and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling certain cookies — particularly essential session cookies — will affect the functionality of the platform and may prevent you from logging in or completing transactions.

6 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention period for different data categories is as follows:

• Account and identity data: Retained for the duration of your account and for a period after closure to meet fraud prevention and legal record-keeping obligations.
• Transaction records: PKR deposit and withdrawal history is retained for an extended period as part of standard financial record-keeping practice. This is necessary to investigate any disputed transactions and to fulfil any applicable legal obligations.
• Support communications: Chat and email records are retained for a reasonable period to support quality assurance and to resolve any disputes that may arise after an interaction.
• Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure you are not contacted again.
• Technical and usage data: Aggregated analytics data may be retained indefinitely in anonymised form. Individually identifiable usage data is deleted or anonymised within a defined period.

When data is no longer needed and the retention period has passed, it is securely deleted or permanently anonymised.

7 Security Measures

777ac takes the security of your personal data seriously. The technical and organisational measures we have in place include:

• TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data stored in our databases
• Role-based access controls so only authorised personnel can access specific categories of data
• Regular internal security reviews and monitoring of access logs
• Two-factor authentication options for account login
• Automated detection of suspicious login attempts and unusual account activity

No digital system can guarantee absolute security, but we apply industry-standard practices to make 777ac as secure as possible. You also play an important role — keeping your login credentials private and not sharing your account details with anyone significantly reduces the risk of unauthorised access.

8 Your Rights

As a 777ac player you have the following rights over your personal data. To exercise any of these rights, contact our support team through live chat or by emailing us at the address shown in the footer of this page.

9 Minors

777ac is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account or provided personal data to 777ac, please contact our support team immediately. We will investigate and delete any data relating to underage users as quickly as possible.

At registration, all users confirm that they are 18 or older. Where we have reason to doubt a user's age, we will suspend the account and request age verification documents before allowing any further use of the platform. Protecting minors from accessing gambling platforms is a responsibility we take seriously as part of our broader commitment to responsible gaming.

10 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable data protection standards or improvements to how we describe our practices. When we make significant changes, we will update the "last updated" date at the top of this page and, where the changes materially affect your rights, notify you via email or an in-platform notification.

Your continued use of 777ac after any update to this policy constitutes your acceptance of the revised terms. We recommend checking this page periodically, particularly before making a new deposit or updating your account details, to ensure you are aware of how your data is being handled.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with our support team:

• Live chat: Available 24/7 directly through the 777ac platform — the fastest way to get a response.
• Email: [email protected] — displayed in the footer of every page on the site.

When contacting us about a data rights request, please include your registered mobile number so we can locate your account quickly. We aim to respond to all data-related requests within a reasonable timeframe. More complex requests — such as full data access exports — may take a little longer, but we will keep you informed of progress.

For responsible gaming support, please visit the dedicated Responsible Gaming page, which has self-assessment tools and guidance on managing your gaming activity.